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 Support Center

Welcome to NTGreek In Diagram Support Center.  Although most of those who purchase diagrams do not have any questions or experience any problems, some do.  The following questions are those most commonly asked and they have been cited here so that others may profit from the answers.  They are not arranged in any certain order.  If you should have any further support questions or issues, leave a message for me and I will respond as soon as possible.
 
  1. May I use my credit card instead of using PayPal to order the diagrams?
     
  2. I prefer not to use my credit card for on-line purchases.  May I send payment to you by snail mail?
     
  3. Is there a method for me to give diagrams to a friend?
     
  4. Is there a method whereby an entire Greek class may purchase the diagrams?
     
  5. I purchased several diagram sets a few months ago, but now I wish to become a NTGreek In Diagram Member.  How do I do this?
     
  6. How do I obtain the diagrams after I purchase them?
     
  7. Where and how do I download and install the required SPIonic Greek font for the diagrams?
     
  8. I am having trouble opening the Adobe PDF diagrams in my browser.  What should I do?
     
  9. How do I save an Adobe Acrobat PDF file once I have downloaded it?
     
  10. How do I make the bookmarks appear so that I can use them?
     
  11. How do I know if I have the latest update?
     
  12. May I save the diagrams both on my computer at home and work?
     
  13. I have forgotten how to access my diagrams on-line.  How do I do it?
     
  14. I have forgotten my user name and/or password.  Can you help me?
     
  15. I am using the correct user name and password, but I am still denied access.  What should I do?
     
  16. What Greek text is used for the diagrams?
     
  17. What format is used for the diagrams?
     
  18. Will there be updates available and how much will they cost?
     
  19. How do I keep my e-mail address current to receive future update notifications or to remove myself from this service?
     
  20. Why am I not receiving any update notifications?
     
  21. Are the diagrams available in a bound format?
     
  22. Is there or will there be a CD available?
     
  23. How do I obtain the diagrams since I am a NTGreek In Diagram member?  I click on the diagram set "1 Corinthians", but my user name and password are not accepted.
 

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